Frequently Asked Questions

How often should a home watch service visit my property?
Visit frequency depends on your home and how long you'll be away. Many Ponte Vedra Beach homeowners choose weekly visits, especially during hurricane season or extended travel, while others prefer a schedule tailored to their specific needs. We build a walkthrough schedule around your property, not a one size fits all plan.

What does a home watch visit actually include?
Home Watch is a scheduled visual walkthrough of your home while you are away. During each Home Watch visit, our team looks for visible signs of potential problems such as water leaks, HVAC issues, storm damage, pest activity, security concerns, and other changes that may need attention. After the visit, you receive a detailed report with photos so you can stay informed about your home even when you aren't there. If we discover something that needs attention, we notify you and document the issue. Depending on your service agreement and preferences, we can also help coordinate the appropriate vendor, provide access to the home, and oversee the work on your behalf. Finding an issue is only the beginning. Our goal is to help you get it handled.

Can home watch include checking a boat, generator, or vehicle?
Yes. For homes with additional needs, we can start and run vehicles, check on boats and docks, manage dehumidifiers, and handle whatever else your property requires to stay protected while you're away.

What is home management, and how is it different from home watch?
Home watch is a visual walkthrough of your home. Home management goes further, acting as your on the ground partner for everything your property needs, including vendor coordination, maintenance oversight, and handling issues before they become bigger problems.

Do you coordinate vendors like landscapers, pool service, and cleaners?
Yes. We manage and coordinate landscapers, pool service, pest control, cleaning, home maintenance, and home warranty providers, handling quality concerns and negotiating pricing on your behalf.

Can you manage repairs and home projects for me?
Yes. Depending on the scope of the project, we can help coordinate vendors, schedule appointments, provide access, document progress, communicate updates, and help keep projects moving when you can't be there yourself.

Can you use this service with home owners who live there full-time?
Absolutely. Many of our Home Management and Concierge clients live in their homes full-time but don't want to spend their time coordinating contractors, waiting for service appointments, handling household errands, or managing endless home maintenance details.

Do you manage Airbnb or VRBO properties?
Yes. We help Airbnb and VRBO hosts keep their rental maintained, guest ready, and protected between stays, including landscaping, pool service, pest control, cleaning coordination, and general maintenance.

What kind of errands or tasks can concierge services cover?
Services may include grocery shopping, package and mail assistance, vehicle coordination, dry cleaning, vendor access, pre-arrival preparation, post-office errands, household purchases, and other tasks that make owning and enjoying your home easier. If you need help with something that isn't listed, ask us. If it's something our team can reasonably handle, there's a good chance we can help.

Can you prepare my home before I arrive?
Yes. We can help get your home ready before you arrive so it feels like home the moment you walk through the door. Depending on your needs, this might include adjusting the thermostat, turning on water, coordinating cleaning, stocking groceries, arranging deliveries, or handling other pre-arrival requests.

Can concierge services help with elder family members?
Yes. Our elder care companionship services include companionship, light housekeeping, food shopping and prep, and general errands on their behalf.

What is VIP concierge, and how is it different from standard concierge services?
VIP concierge covers special requests beyond our everyday services, big or small. If it matters to you, it matters to us.

Is Vicky's Helping Hands insured and accredited?
Yes. We are an accredited member of the National Home Watch Association and follow their industry standards for visual inspections and reporting.

What areas do you serve?
We serve Ponte Vedra Beach, Ponte Vedra, Atlantic Beach, Neptune Beach, Jacksonville Beach, and Jacksonville.

How much do your services cost?
Every home and every homeowner is different, so we don't offer fixed packages or pricing tiers. We build a plan around your property and your priorities during a private consultation, so you only pay for exactly what you need.

Can you work with my realtor?

Absolutely. We frequently work alongside Realtors and their clients, particularly after a home purchase. Once the closing is complete, we can help new homeowners with vendor access, deliveries, maintenance coordination, Home Watch, home setup, and the many details that come with owning a home.

How long has Vicky's Helping Hands been in business?
Established in 1994, we've spent over 30 years providing trusted home watch, home management, and concierge services to homeowners throughout Northeast Florida.

How do I get started?

Contact Vicky's Helping Hands to tell us a little about your home and what kind of support you're looking for. We'll discuss your needs, determine which services are the best fit, and create a plan for caring for your home.

How do you protect my privacy while caring for my home?

Discretion is a core part of how we operate. Our team is background-checked and trained to handle your home and personal information with care, and we never discuss client details publicly or with anyone outside your service agreement. Whether it's who owns the home, when you're away, or what's inside it, that information stays between us.

Do you work with homeowners who live out of state or own multiple properties?

Yes. Many of our clients live outside Florida full time or split their time between multiple homes, and some own more than one property in our service area. We tailor our home watch and home management plans around however many properties you have and however often you're able to visit, so you have one trusted point of contact managing everything, no matter where you're calling from.

Your home should give you freedom, not another to-do list. We're here to handle the details so you can spend more time enjoying the life you've built.